Walmart plans to handle returns faster than Amazon

Walmart plans to handle returns faster than Amazon

We believe that slowing the USA store growth was one of the few remaining steps that WMT needed to complete this work and simultaneously return to better growth metrics. The launch won't be for every item but that could change in the future. And, it seems the big-box retailer is onto something. Making returns of e-commerce orders quick, easy, and painless is important because about 30% of online purchases are returned, versus 9% of in-store buys, according to research cited by CNBC.

Starting next month through Walmart's app, customers will be able to scan goods they no longer want with their own smartphone and drop it off at a customer service desk. Refunds will appear in your account the following day.

The company also plans to double the number of US curbside locations for online grocery shoppers at its stores.

As TechCrunch reports, the Mobile Express Returns service will allow Walmart products bought online to be returned in Walmart's physical stores.

By December, customers might not even have to return the item to a store and get the refund immediately, though this will initially be limited to household products. Walmart would be launching a mobile application in November for returns called Mobile Express Returns, in November. Other items - those that stores can't reuse once they've been opened or damaged - are planned to be added to this particular offering over time. The company declined to say how many customers use its app, and doesn't share data on the volume of items returned. Other products, including those that can not be reuse by the store once they have been opened or damaged, are expected to be added over time.

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The lanes were created specifically for Wal-Mart's Pharmacy and Money Service customers - those that fill their prescriptions at Wal-Mart, and those that transfer money at the retailer's stores.

The company claims the streamlined new approach will slash the time it takes to return an item from roughly five minutes to just 30 seconds.

The program doesn't cover returns of products sold by third parties over Wal-Mart's online marketplace, Eckert said, as that's "a bit more of a complex program to tackle right out of the gate". To increase its dominance, Wal-Mart offers a click-and-pickup grocery service, with its store employees speeding customers along by loading their cars.

Amazon's $13.7 billion purchase of Whole Foods earlier this year was, in part, to give the company some storefront real estate. "We're combining the accessibility of our stores with ecommerce to provide new and exciting ways for customers to shop".

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